Go Rural for Business
18th July 2014
Laggan Farm - Agritourism Monitor Farm
It was only 2 days ago when I started timing myself and the team taking telephone calls to arrange bookings for customers. On reception this year we have Izzy, a school leaver heading off to art college in September and the Day Manager, either myself or my colleague Steve. So, our record length to book was a total of 28 minutes over 3 phone calls discussing the options.On average we are taking about 10 minutes to take a booking and we're taking loads of bookings.. So averaging that out across the year, someone is spending over month on the phone just for bookings. We're really looking forward to one of the forthcoming Monitor Farm sessions which will focus on how we can take bookings on line, reduce paper work on arrival, arrange payments automatically on line and make the process for the customer seamless.
Key Facts on Laggan Farm - Agritourism Monitor Farm
4th July 2014
What is the business structure at Laggan Farm?
The business is owned by the McConchie Family. There are five partners in the farming business – John (39) and Murray (37 ) Duncan (35 ) along with father Kerr (68 ) and mum Caroline (63). The farming business is a partnership which includes the Caravan and Lodge part of the business, although this part of the business has a separate profit and loss account. Laggan Outdoor Ltd is a separate company and the directors are John, Murray and Duncan. John’s wife Jo works for the holiday side of the business.
The business consists of the farming enterprise at two farming units, one is located at Mossyard and the other at neighbouring Laggan.
The farm is 1300 acres with output focusing on lamb and beef. There are 600 ewes producing prime lamb and 110 suckler cows with 40 calving in Spring and the balance calving in the Autumn with store cattle sold at Castle Douglas and Carlisle.
Key Facts on Peel Farm - Agritourism Monitor Farm
4th July 2014
What is the business structure at Peel Farm?
The business is owned by the Fleming Family. There are five partners in the farming business – Claire Fleming (age 34) and Hugh Fleming (age 29) along with father Charles (age 59) and his parents, (Charles Fleming age 86 and Mary Fleming age 83). Claire and Hugh’s mum Frances has been instrumental in developing Peel Farm, as a visitor attraction, but retired in December 2013. Claire and Hugh have a sister, Hannah, who works in London and is not involved in the family business.
The farm shop and farm retail element of the business has been rented out to Kim Gall for the past three years. Kim will form an integral part of the monitor farm project and Kim, as well as the Fleming family are keen to have feedback from those attending meetings to help with the growth of all elements of the farm and diversified farm businesses.
What is the Scottish Enterprise Monitor Farm Project?
4th July 2014
Scottish Enterprise, supported by Scottish Government Skills Development Scheme funding, is leading on two new agritourism monitor farms, one in the East (Peel Farm) and one in the South of Scotland (Laggan Farm). Both Monitor Farms will highlight to a rural tourism audience the opportunities and challenges of managing complex tourism businesses while also running productive farming enterprises.